But he still emphasizes, the case that the door of occurrence freezer of Ximen Zibing chest that has few amount only closes gucci handbags outlet not easily, think to say on whole, ximen Zibing box is nonexistent quality problem.
Follow of this one view Xi Menzi the consistent position before this -- , " produce character to measure nonexistent issue, it is to communicate have a problem. " the electric home appliancesgucci bags outlet vice-president celebrates rich to reply clearly on the west. "Right why should acknowledge a mistake? But bottom attitude is put when the enterprise needs the person that expend in face offset really, should have take on. Should have take on..
Guangzhou media communication is met on, home appliance weighs rich on the west, after Luo Yonghao small gain reflects a problem, "We are in contacted Luo Yonghao for a short while, the hope is offerred detect freely maintenance, but sufferred refuse. " introduce according to Wang Weiqing, rich home appliance asks 24 hours on the west in must feedback the problem that the client reflects, two are established in China " call center " , hot line designer gucci bags of 24 hours of free customer service and user are communicated.
Home appliance home sells gain on the west the design concept that chief inspector Gu Bin explained freezer door switch from technical angle, standard, put forward to open the door force is not more than 70 Newton, the magnetism of its freezer door attraction wants appropriate, if small, the air-tightness of freezer assures not easily.
"We understand Luo Yonghao's act, the small issue of the product, it is consumer the problem of hundred. " Wangwei celebrates say.
Visit on the spot: Freezer door has truly rebound phenomenon
Luo Yonghao gucci bags 2012 says, experiment according to him, xi Menzi has 3 freezer existence to rebound at least phenomenon, model is KG18V40TI, KK27U79TI and KK28F88TI respectively.
South the Xi Menzi that the reporter visited Guangzhou nation beautiful electric equipment, Su Ning electric equipment and Guangzhou general merchandise a few days ago sells, discover what door of freezer of Xi Menzi part puts in certain level truly to rebound phenomenon.
Some sells national beautiful electric equipment field revealed 14 in all on the west child freezer, whether does the reporter rebound with respect to freezer door one by one experiment, discovery among them a model is 245 (KK25F67TI) the door in 3 freezer can rebound, sold a salesperson to also admit this, because,explaining is in the door is lighter, the attraction after inserting electrify source will be better. Ask about " freezer door " influential to sell the sale of field, this salesperson replies " affirmation is influential. This salesperson replies " affirmation is influential..
Reporter immediately will to electric discounted gucci bags equipment of some Su Ning sell, should sell field revealed 19 in all on the west child freezer, the discovery below the experiment has the appearance that the door in 3 3 freezer existence rebounds, part 265 (KK27F77TI) , 218 (KK22F57TI) and 218 (KK22F266NW) . The salesperson thinks, these are not what big questions, other trademark still has more serious problem " essay card returns the phenomenon of occurrence electrocution person nobody goes paying close attention to. " ask about " freezer door " influence, this salesperson says " the person of brand of cognizance Xi Menzi or meeting continue to buy, the impact is not big. The impact is not big..
The Xi Menzi of bazaar of Guangzhou some general merchandise sold an area to reveal 19 freezer in all, experiment one by one below, 4 original gucci bags freezer are put in this phenomenon, among them one is 254 (KK25V61TI) double door freezer comes to have rebound phenomenon, the others all is 3 medium the door appears rebound phenomenon, it is respectively 245 (KK25F55TI) , 265 (KK27F77TI) and 277 (KK28F57TI) . Be aimed at the reporter's doubt, should sell the salesperson of field to say a word only " we can not solve this problem. Should sell the salesperson of field to say a word only " we can not solve this problem..
South in 52 freezer that the reporter experiments, 8 freezer existence closes rebounding phenomenon, selling an existence that did not see Luo Yonghao says to rebound 3 freezer of the phenomenon (KG18V40TI, KK27U79TI and KK28F88TI) .
Doubts and suspicions: Does freezer have after all without quality problem?
Rebound does the phenomenon calculate do not calculate quality problem? Each view is at present differ.
Zhang Yachen of assistant chief engineer of academy of Chinese home appliance thinks, in safety of give attention to two or morethings the condition of standard and performance standard falls, freezer door shuts be not it is better to close more closely " meet with respect to some children on the history close oneself in freezer interior, freezer door shuts not quite closely to just can make sure leather gucci bags interiorly also can open freezer door. Freezer door shuts not quite closely to just can make sure interiorly also can open freezer door..
Wang Lei of vice-president of home appliance association points to, decide quality must according to standard, problem of cognizance product quality also must be detected by major the orgnaization is maintained. "Xi Menzi is be expert at the public praise inside course of study is first-rate.
"No matter whether it accords with a standard, closing not to come is quality problem, the level is right do not do not have a problem on behalf of quality, not should kink at standard problem. " Xiang Na of land blade wave expresses deputy secretary-general of Chinese electron chamber of commerce.
As we have learned, ceng Yin of abundant cropland car louis vuitton outlet is whole world of product quality problem many recall car, and to consumer excuse; Refrigerator of certain abroad brand also recall of problem of Ceng Yin quality is many freezer.
Ask about Xi Menzi to whether answer when recall closes the freezer of bad door, land blade wave says: "Differ want recall surely, recall is not only measure, solving a problem just is a purpose, can be maintenance, change. Those who involve person security for instance car should recall. Those who involve person security for instance car should recall..
To at a stand of Xi Menzi incident, land blade wave expresses: "Xi Menzi handles means existence issue, sincerity also is lacked before. Building what Er overcomes a gentleman to make known one's position nevertheless is worth affirmation, have progress. " he earlies childhood, consumer consider also should is while tripartite orgnaization is serving for the enterprise, this ability shows the justice of the orgnaization and authority.
And this matter does not come to an end because of Xi Menzi apology, incident still is continueing to ferment. Come to what Gaierkedi offers free service, luo Yonghao considers as " paronomasia " , because build Er gram to was not mentioned,come freely to maintain; Next, a few small box that carry ice gucci outlet are nonexistent add outfit close the door implement condition, gai Erke did not mention the processing technique of these freezer. Luo Xiangna emphasizes, "I can be investigated further, apply to Xi Menzi pressure, announce findings till them. Announce findings till them..
Incident is answered put
Small gain condemn is caused " freezer door "
This year on September 27, author of bovine rich net and English of old Luo Yonghao groom father Luo Yonghao is in the existence of door of Ximen Zibing box that its weigh to oneself was used 3 years on small gain closes lax case, its are small rich early or late by transmit of more than 2000 netizens, luo Yonghao says to through small gain statistic nearly 500 people have similar problem.
Home appliance is in rich on the west small gain of two Queen of heaven declare where one stands: The netizen mirrorred door of Ximen Zibing box to have the appearance that shuts not easily occasionally recently, we instantly with production, qualitative accuse to waited for a branch to undertake checking, affirm do not attribute quality problem. Nevertheless, we will come to detect and defend a service to encountering the user that has similar case to offer.
Luo Yonghao is dissatisfactory to making known his position this, and rich on the west the announcement that home appliance issued on October 15 did not allude by Luo Yonghao's requirement batch and quality problem. Just about this one announcement is firm the determination that Luo Yonghao breaks freezer, appeared to was in on November 20 then Xi Menzi (China) Beijing headquarters building breaks freezer " thought fors the time being " behavior.
After incident happening, xi Menzi published statement through media: "Home appliance understands Xi Menzi and esteem consumer is the measure that defends place of legitimate rights and interests to begin, but also hope this kind of measure should be begun inside reasonable, lawful limits... " and Luo Yonghao says, will undertake freezer acts below one round is bungled, if Xi Menzi continues,use the means of this kind of evasive problem and responsibility.
Relevant report
Conversational Luo Yonghao: "Appeal to beg changeless, hope Xi Menzi comes freely to maintain "
South: Home appliance calls rich freezer on the west without quality problem, just communicate existence problem. Communication character of Mr Gai Erke and consumer stalks of grain also firm say whole comes up saying do not have quality problem, how do you look?
Luo Yonghao: To this I am not agreed with, can say Mr Gaierke making known one's position is Xi Menzi since incident their lowermost attitude, the manner is good, but the kind that still takes evasive issue. I hope Xi Menzi announces findings, the freezer of occurrence problem basically is centered in which a few model and batch, I can be investigated further, apply to Xi Menzi pressure, announce findings till them.
South: You maintain freezer is quality problem, is of the basis to rebound phenomenon?
Luo Yonghao: Yes, this circumstance is more, of my here statistic had had hundreds of.
South: Does the authority that passes tripartite detect?
Luo Yonghao: Without, I also do not plan so do, such Xi Menzi is OK doing. My friend calls pass the time in a leisurely way before assist, disappear assist say to want qualitative check branch to issue a proof; Make qualitative check department, qualitative check department says to want pass the time in a leisurely way again assist proof...
South: Rich west says to be in all the time try to be communicated with you, whether after is media communication met, have and your farther communication?
Luo Yonghao: I hope they can invite me to go next time media communication meets the spot and them communicate, I never evasive the problem that communicates with them too, no matter any ground are nodded, even if communication can leave,in Germany I also go. I hope and be being communicated between Xi Menzi is open and transparent.
South: The netizen says your dimension authority action is too radical, "Violent thought fors the time being " , do you feel?
Luo Yonghao: I feel very funny, what I am bungled is his freezer, violent dimension authority is the destruction to other, I am for instance other perhaps to Logo wall of Xi Menzi destroy, the freezer that I break myself is " nonviolent protest " .
South: At present your basically accuse what begging is?
Luo Yonghao: My appeal to beg changeless, ask Xi Menzi admits the problem that partial product exists, offer to all customer that bought problem product come freely to maintain a service.
South: Someone says to break freezer through you, dimension authority consciousness rose, how do you look?
Luo Yonghao: I am very glad.
South: You announced the mailbox of Helpingsemens on December 3, how does the plan help Xi Menzi?
Luo Yonghao: I had announced this mailbox twice, it is for the first time before breaking freezer, connection mirrors freezer to have a problem; It is the 2nd to investigate issue of Xi Menzi quality, hope country beauty, Su Ning sell the employee of field and me connection, but I not corkscrew involves commercial secret content. Had received many 20 relevant letter at present, some employee answers ask the problem is very careful, I had replied 34 mail, exchanged a phone to undertake communication, begin to investigate next.